Page 207 - Muzaffargarh Gazzetteer

ESTABLISHMENT OF A FACILITATION CENTER

For a common citizen in a given district, the Deputy Commissioner office is
the real face of the Government, which one has to approach from time to time
for services such as acquisition of domicile, revenue record, various NOCs
and licenses etc. The more respected and facilitated he feels in the DC office,
the better opinion he forms about the Governments sitting in Lahore and
Islamabad. Unfortunately, however, whereas the deputy commissioners tend
to hold all other departments of the district accountable, on one count or the
other, rarely do they look into their own backyards. In order to address this
anomaly and contradiction, the District Administration Muzaffargarh
decided to establish a state of art Facilitation Center to ensure that the
general public visiting them had a pleasant experience, and got all services
under one roof and that too in a befitting manner.
Accordingly, a Facilitation Center was established having following features:

 A fully air-conditioned, aesthetically designed hall in green and white
Pakistani colours.
 An electronic token issuance/queue management system.
 A sitting area for those waiting for their turn/token number, equipped
with TV screens, water dispensers, and toilet facilities.
 Courteous and IT trained staff.
 Clearly defined and displayed SOPs and timelines for all services
being offered.

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